Welcome to our Terms and Conditions of Engagement. These terms outline how we provide McKenzie Friend services to individuals representing themselves in family law proceedings. By confirming a booking, you agree to the terms below. If you have any questions or require clarification, please contact us before proceeding.
We provide non-regulated legal support as McKenzie Friends in accordance with the guidance established in McKenzie v McKenzie [1970] and the Family Procedure Rules 2010. We assist litigants in person by offering support with form completion, case preparation, document drafting, and quiet assistance in court. We do not offer legal advice, representation, or advocacy, nor do we conduct litigation or act as solicitors or barristers.
All services must be booked in advance through our online platform or by written confirmation. Payment is required at the time of booking unless otherwise agreed.
By booking, you agree that services are for a specified time and fall within the exemption to cancellation rights under Regulation 28(1)(h) of the Consumer Contracts Regulations 2013. Cancellations made with more than 48 hours’ notice are eligible for a full refund. Cancellations made between 24 and 48 hours’ notice will receive a 50% refund. Cancellations with less than 24 hours’ notice are non-refundable.
We treat all client information with strict confidentiality in accordance with the UK GDPR and Data Protection Act 2018. Information will only be disclosed where required by law or with your explicit consent.
You are responsible for providing accurate and complete information regarding your case. You remain responsible for presenting your case in court and complying with court directions. We will assist you within the scope of McKenzie Friend practice but cannot be held liable for the outcome of proceedings.
For in-person court or meeting attendance, travel is charged at £25 per hour plus reasonable mileage or transport costs. Any accommodation or additional expenses will be agreed with you in advance.